OAISYS Computer Telephony Solutions
OAISYS is a premiere developer of customer interaction solutions for small to medium businesses and call centers. OAISYS expertise encompasses interactive voice response (IVR), intelligent call routing, digital call recording, screen pops and automic call distribution (ACD). OAISYS products interface seemlessly with Toshiba telephone systems to enable companies and their employees to communicate more quickly, easily and efficiently. OAISYS solutions are available to consumers through authorized Toshiba dealers.
OAISYS' ACD solutions actively manages calls and agents in real-time as changes in call volume or agent availability occur, ensuring the best available customer service at all times. Offering features such as: Event-Based Call Management, Intelligent Look-Ahead, ACD Callbacks and Callbacks for Abandoned Calls, ACD Manager makes any contact center more efficient by optimizing the load for your agents. Customers enjoy shorter hold times. Contact centers enjoy improved efficiency and lowered long distance cost.
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OAISYS Call Center Solutions are created with the needs of your business in mind. Whether you need one application or an entire suite, our tightly integrated and seamlessly engineered solutions will improve your efficiency, agent performance and customer service and satisfaction from the very first call.
For more information, please call us at (800) 660-2377
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